This Privacy Policy describes how HEARTHLY (referred to as the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.myhearthly.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refers to users of the Services, whether you are a customer, website visitor, or another individual whose information we process.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory requirements. The latest version will always be available on this page, and we will update the “Last updated” date accordingly.

What Personal Information We Collect

1. Information You Provide Directly:
• Contact Information: Name, email address, phone number, and address.
• Order Details: Billing address, shipping address, payment confirmation, and order details.
• Account Information: Username, password, and account security questions.
• Customer Support Information: Any information you provide when communicating with us via email, WhatsApp, or our website.

2. Automatically Collected Information (Usage Data):

We collect certain information automatically when you use the Services through cookies and similar technologies. This may include:
• Your device type, browser, and operating system.
• Your IP address and geolocation.
• Your browsing behavior and interactions with our Site.

3. Information from Third Parties:

We may also receive information about you from:
• Service providers like Shopify, which powers our store.
• Payment processors for order fulfillment and payment verification.
• Third-party analytics providers for usage tracking.

How We Use Your Personal Information

We use your personal information for the following purposes:
• To Provide Services: Process your orders, manage returns or exchanges, and communicate updates about your purchases.
• For Customer Support: Respond to your inquiries and provide assistance.
• Marketing & Promotions: Send promotional emails, texts, or offers (with your consent).
• Improvement & Analytics: Enhance the functionality and user experience of our Site.
• Security & Fraud Prevention: Detect and prevent unauthorized access or fraudulent activity.

Cookies

We use cookies to improve your experience, analyze site traffic, and enhance our Services. You can adjust your browser settings to reject cookies; however, some Site features may not function properly without them.

For details about Shopify’s cookies and how they affect our store, visit Shopify Cookies Policy.

How We Share Your Personal Information

We may share your personal information:
• With Vendors and Service Providers: For order fulfillment, shipping, payment processing, analytics, and customer support.
• For Marketing Purposes: With partners to deliver advertisements and promotions.
• As Required by Law: To comply with legal obligations or to respond to lawful requests.
• During Business Transfers: In the event of a merger or sale of the business.

Your Rights

Under applicable laws in the USA and Canada, you may have rights related to your personal information, including:
• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correct: Update any inaccuracies in your information.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Opt-Out: Unsubscribe from promotional communications at any time.

To exercise these rights, please contact us at info@wellcareglobaltrading.com or via WhatsApp at +1 437-245-7123.

We may verify your identity before fulfilling your request and will respond within the timelines required by law.

Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. Please contact us immediately if you believe your data has been compromised.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect their data. If you believe a child’s information has been shared with us, please contact us at info@wellcareglobaltrading.com, and we will delete it.

International Users

For users outside Canada and the USA, your information may be transferred and processed in these countries. By using our Site, you acknowledge this transfer and agree to the applicable privacy practices.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing your data.

Contact Us

For questions or concerns about this Privacy Policy or our practices, please contact us:
• Email: info@wellcareglobaltrading.com
• WhatsApp: +1 437-245-7123

By using our Services, you agree to this Privacy Policy. Thank you for trusting HEARTHLY with your personal information.