We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for a Return:

To be eligible for a return, your item must be:
• In the same condition that you received it.
• Unused.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

How to Start a Return:

To initiate a return, you can contact us at info@wellcareglobaltrading.com or via WhatsApp at +1 437-245-7123.
If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at info@wellcareglobaltrading.com.

Damages and Issues

We request that you inspect your order upon receipt. If you find that the item is defective, damaged, or the wrong product was sent, please contact us immediately so that we can address the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for a return, please get in touch with us.

Note: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to exchange an item is to initiate a return for the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Regions:
Currently, we only ship and accept returns for orders within Canada and the USA.

For more information, visit us at www.myhearthly.com.