Shipping Policy

At HEARTHLY, we are dedicated to providing a smooth and reliable delivery experience for all our customers in Canada and the USA. Below are the details of our shipping process:

Delivery Method

We currently do not offer Cash on Delivery (COD). All orders must be prepaid at checkout via the payment methods available on our website.

Delivery Timeframe

Our standard delivery time is 3 to 5 business days from the date of order confirmation. Delivery times may vary depending on your location and any potential shipping carrier delays.

Order Tracking

Once your order is confirmed and dispatched, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment at any time.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you finalize your order.

Shipping Regions

We currently ship only to addresses within Canada and the USA.

Failed Deliveries

Please ensure that the delivery address provided is correct and accessible. If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the package, we will contact you to arrange a rescheduled delivery. Additional charges may apply for redelivery.

Questions or Assistance

If you have any questions about your shipment or need assistance, please reach out to us:
• Email: info@wellcareglobaltrading.com
• WhatsApp: +1 437-245-7123

Thank you for choosing HEARTHLY! We look forward to serving you with premium kitchen tools and excellent service.