Terms and Conditions

Please read these terms and conditions carefully, as they outline your rights and liabilities under the law and set the terms under which we provide goods and services to you.

1. General

1.1 “We,” “us,” or “our” refers to HEARTHLY, and “you” or “your” refers to the person or entity purchasing goods from us.

1.2 By placing an order with us, you agree to these terms and conditions. Any order accepted by us is deemed to incorporate these terms.

1.3 No variation or amendment made by you to these terms is binding on us unless explicitly accepted by us in writing. We reserve the right to amend these terms at any time prior to accepting your order.

2. The Contract Between Us

2.1 Your order constitutes an offer to purchase goods from us. You can place an order on our website or contact us via email or WhatsApp using the details provided in Section 17.

2.2 Upon placing an order on our website, you will receive an automated email confirming receipt of your order. We will send a separate email to confirm acceptance of your order, which forms a legally binding contract between us.

3. Pricing and Payment

3.1 The prices and product details on our website are accurate to the best of our knowledge, but errors may occur.

3.2 If a pricing error is identified:
• If the corrected price is lower, we will charge the lower price and dispatch the goods.
• If the corrected price is higher, we will notify you and give you the option to proceed or cancel your order.

3.3 Payments must be made in full at the time of order via the payment methods available on our website.

3.4 Additional charges, including delivery costs, will be displayed at checkout.

4. Right to Cancel Your Order

4.1 You may cancel your order within 7 business days of receiving your goods unless the goods are customized or bespoke.

4.2 To cancel your order, contact us at info@wellcareglobaltrading.com.

4.3 If the goods have already been shipped, you are responsible for returning them to us at your own cost and risk. Returned goods must be in their original condition and packaging.

4.4 Refunds for eligible cancellations will be processed within 30 days after we receive the returned goods.

5. Bespoke and Customized Goods

5.1 Customized goods cannot be canceled, returned, or refunded unless they are defective or not as ordered.

6. Delivery of Goods

6.1 We ship only to addresses in Canada and the USA.

6.2 Standard delivery times are 3 to 5 business days from the date of dispatch. Delivery times may vary during holidays or busy periods.

6.3 You assume ownership and responsibility for the goods upon delivery.

7. Liability

7.1 If goods are defective, damaged, or not as ordered, notify us at info@wellcareglobaltrading.com within 10 business days of receipt.

7.2 Our responsibility for defective goods is limited to:
• Replacing or repairing the goods, or
• Refunding the purchase price.

7.3 We are not liable for indirect or consequential damages arising from the use of our goods or services.

8. Intellectual Property

8.1 All content on our website, including text, images, and logos, is owned by or licensed to HEARTHLY. Unauthorized use of this content is prohibited.

9. Events Beyond Our Control

We are not liable for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, or disruptions to shipping services.

10. Privacy

Your use of our Services is subject to our Privacy Policy.

11. Governing Law

These terms are governed by the laws of Canada and the USA, depending on your jurisdiction. Any disputes will be resolved in accordance with applicable local laws.

12. Contact Details
• Email: info@wellcareglobaltrading.com
• WhatsApp: +1 437-245-7123
• Website: www.myhearthly.com

If you have any questions or concerns regarding these terms, please contact us.

Thank you for choosing HEARTHLY!